Courses for
People Skills for Influence and Accountability
People who don’t manage still need to get things done through other people. Yet they don’t have the position power to do so. People Skills for Influence and Accountability gives people a set of core skills to navigate the gray areas of collaborating. These skills help people build relationships as they ensure the team completes their work on target.
LEARNING GOALS
In People Skills for Influence and Accountability, participants will learn to:
- listen for further clarity and commitment;
- work through performance blocks collaboratively;
- influence others through respectful, above board, two-way conversations;
- gain agreement and commitment to results, requests, and behavior;
- hold peers accountable when agreements get off track; and
- manage strong emotions to minimize defensiveness.
REINFORCEMENT
All Ridge courses include a variety of reinforcement tools to help the participant apply the skills and to enroll the participant's manager in supporting skill use on the job. Click here for more details.
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