Courses for
People Skills for Difficult Conversations
When it comes to difficult conversations, most people manage by avoidance. Yet this avoidance has its own costs in terms of money, morale and a manager’s time. Avoiding difficult conversations hurts morale for both manager and employee.
Most managers lack the people skills to address the difficult issues successfully. This intensive two-day workshop gives managers the tools to get the performance they need from each person they manage. They leave able to gain clear agreements, manage conflicts as they arise in agreement discussions, and confront performance problems when they occur, while reinforcing strong performance.
LEARNING GOALS
In People Skills for Difficult Conversations, managers will learn to:
- create and reinforce high-commitment performance agreements;
- manage conflicts to defuse emotions and focus on real needs; and
- hold people accountable when performance goes off track.
REINFORCEMENT
All Ridge courses include a variety of reinforcement tools to help the participant apply the skills and to enroll the participant's manager in supporting skill use on the job. Click here for more details.
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