Courses for
People Skills
This program teaches practical, effective communication skills to improve performance. Participants learn to increase productivity and morale through objective and empathic interactions with win-win results. Core interpersonal skills are integrated into participants’ own natural style and are applied to their daily work life.
LEARNING GOALS
In this course participants learn:
- listening skills that reduce misunderstanding and foster positive dynamics in important working relationships;
- agreement skills so they can delegate in ways that create clarity, commitment, and accountability;
- conflict management skills that reduce tension and help people find creative solutions by identifying underlying needs;
- confrontation skills to address substandard performance with candor;
- advising and guiding skills to facilitate problem-solving sessions that build the competence and confidence of those being helped; and
- coaching skills to improve day-to-day performance and develop the talent and bench strength of those being coached.
REINFORCEMENT
All Ridge courses include a variety of reinforcement tools to help the participant apply the skills and to enroll the participant's manager in supporting skill use on the job. Click here for more details.
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